Refund and Return Policy for Visionrapic

Effective Date: December 6, 2024

At Visionrapic, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your product or if you encounter any issues, we offer a comprehensive refund and return policy to provide peace of mind. Please read the details below to understand how our return and refund process works.

1. Eligibility for Returns and Exchanges

To qualify for a return or exchange, please ensure the following conditions are met:

  • Timeframe: Returns must be initiated within 30 days of receiving your order. Any requests for returns or exchanges submitted after 30 days will not be accepted.
  • Condition of Items: Products must be unused, in their original packaging, and in the same condition as when you received them. Any items that have been opened, used, or damaged may not be eligible for a return or exchange.
  • Proof of Purchase: A valid receipt or proof of purchase must be provided with your return request to help us process the return efficiently.

2. Non-Returnable Items

Certain items are not eligible for returns or exchanges, including:

  • Customized or personalized products.
  • Items marked as final sale or non-returnable at the time of purchase.
  • Gift cards or items purchased as part of a limited-time promotion (as specified at the time of sale).

3. How to Initiate a Return or Exchange

If you wish to return or exchange an item, please follow these steps:

  1. Contact Our Support Team: Reach out to our customer service team at info@visionrapic.com or call (570) 744-2214. Include your order number and the reason for the return or exchange. Our team will respond within 24-48 business hours with return instructions.
  2. Receive Authorization: We will send you a return authorization (RA) number and any necessary shipping instructions. This RA number must be included with your returned package for processing.
  3. Return Shipping: Carefully package your item, include all original parts, packaging, and documentation, and ship it to the address provided by our support team. The return shipping cost is the responsibility of the customer unless the item is defective or the return is due to an error on our part.
  4. Tracking and Confirmation: Ensure you obtain a tracking number when returning the product, and keep proof of shipping for your records.

4. Inspection and Approval

Upon receiving your returned item, Visionrapic will inspect it to ensure it meets the return eligibility criteria. We reserve the right to deny a return or exchange if:

  • The product shows signs of use, damage, or alteration.
  • The return request was made after the 30-day return period.
  • The product does not have the original packaging or proof of purchase.

You will be notified of the approval or rejection of your return by email within 5-7 business days.

5. Refund Processing

If your return is approved, we will process your refund promptly. Refunds will be issued to the original payment method used at the time of purchase. Please note:

  • Processing Time: Refunds may take up to 7-10 business days to appear on your bank or credit card statement, depending on your financial institution’s processing times.
  • Partial Refunds: In some cases, we may issue partial refunds if only part of an order is returned or if the item is not in its original condition.

6. Defective or Damaged Items

If you receive a defective or damaged product, please contact us immediately at info@visionrapic.com or call (570) 744-2214. We will provide you with instructions on how to return the product and receive a replacement or full refund. For damaged or defective items, we will cover all return shipping costs.

7. Exchanges

If you wish to exchange a product for a different item or size, please follow the return process and specify your request for an exchange in your communication with our support team. We will issue a refund for the original item once it has been returned and inspected, and you can then place a new order for the replacement.

8. Return Address

All returns must be sent to the following address:

Visionrapic Returns Department
Pole Le Raysville, Pennsylvania (PA), 18829
Phone Number: (570) 744-2214

Note: Please contact our support team to obtain your return authorization number and confirm the return address before shipping your product.

9. Exceptions and Limitations

  • Customized Products: Custom or made-to-order products cannot be returned or refunded unless they are defective or damaged.
  • Limited-Time Promotions: Items purchased as part of a limited-time sale or promotion may be subject to specific return conditions. Please refer to the promotion terms at the time of purchase for detailed information.

10. Customer Support

If you have any questions or need assistance with your return or refund request, our dedicated support team is here to help. You can reach us at:

We aim to make the return and refund process as smooth and straightforward as possible. Your satisfaction is our top priority, and we appreciate your understanding and cooperation in adhering to our policy.